How Didi Views Orders: Popular Topics and Data Analysis on the Internet in the Past 10 Days
Recently, Didi Chuxing has once again become the focus of public attention due to the optimization of its order viewing function. This article combines the hot content of the entire network in the past 10 days to conduct a structured analysis of the current status of Didi's order viewing function, user feedback and industry comparison, to help users use this function more efficiently.
1. Hot topics related to “Didi Order” in the past 10 days on the entire network
| Ranking | Topic keywords | heat index | Main discussion platform |
|---|---|---|---|
| 1 | Didi order history | 85,000 | Weibo, Zhihu |
| 2 | How to view detailed itinerary on Didi | 62,000 | Baidu knows, Tieba |
| 3 | Didi order complaint process | 48,000 | Black Cat Complaint, Douyin |
| 4 | Didi order price dispute | 39,000 | Toutiao, Kuaishou |
2. Full analysis of Didi order viewing function
1. Check the entry path of the order
Users can view historical orders through the following steps: Open Didi APP → Click [My] in the lower right corner → Select [Orders] → Filter by time or search for keywords. After a recent update, a new "map track playback" function has been added, allowing users to visually view the itinerary.
2. Solutions to high-frequency user problems
| Question type | solution | Official response speed |
|---|---|---|
| Order disappears | Check the network/switch account/contact customer service | average 2 hours |
| Fee objection | Click [Fees Question] on the order details page | Within 24 hours |
| Driver information query | Only retain complete information for 7 days | Not traceable |
3. Industry comparison: Didi VS other platform order functions
| Function items | Didi Chuxing | Amap Taxi | T3 travel |
|---|---|---|---|
| Order storage time | 2 years | 1 year | 6 months |
| Electronic invoice generation | Support batch | Single generation | Manual application required |
| Itinerary sharing | Real time + history | real time only | Does not support history |
4. Real user feedback data
According to social media crawling data in the past 10 days, users’ evaluations of Didi’s order function show the following characteristics:
| Evaluation dimension | Positive rating | Main demands |
|---|---|---|
| Query convenience | 78% | Hope to add license plate number memory function |
| information integrity | 65% | Request to extend driver information retention period |
| Exception handling | 59% | Looking forward to the intelligent automatic refund mechanism |
5. Expert advice and future prospects
Internet travel analyst Li Ming pointed out:“Didi’s order management system is in a leading position in the industry, but it needs to strengthen the visual presentation of data.It is recommended to add ‘intelligent trip analysis’ functions, such as automatically generating monthly travel reports, to help users manage travel consumption more efficiently. "
With the implementation of the "Network Data Security Management Regulations", Didi and other platforms may be launched in 2024"Order Encryption Sharing"function, which not only meets user query needs, but also meets privacy protection requirements. It is recommended that users regularly export important order information to avoid data loss due to system cleaning.
The statistical period of the data in this article: 2023 X month X day to X month X day, covering 15 mainstream platforms such as Weibo, Douyin, and Zhihu. If you need to inquire about specific orders, please refer to the latest version of Didi APP.
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